QA Manager - F2P - AAA - London

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Job Reference: BBBH3402
Job Type: Permanent
Sector: Games & Level Design
Location: London
Salary: 200.00 - 201.00 per annum

We are a dedicated team with drive, passion and creativity, who enjoy being part of a forward thinking studio in an exciting and ever-evolving industry.

We are looking for an experienced, inspirational QA Manager, working across multiple projects with internal and external QA Technicians to ensure and maintain a stringent level of quality across all of our games beginning early in the development cycle, continuing into long running live operations. You possess a love of games and genuinely care about the quality of the titles you work on ensuring no bug is left unresolved. You are comfortable operating at a senior level; coaching, advising and helping your team to grow.


  • Working with Production and other departments to ensure all projects are shipped on time with maximum quality and minimal defects.
  • Identifying all QA requirements and attending Heads of Department meetings to ensure your department is accurately represented, all concerns are voiced and demands negotiated to a successful outcome.
  • Providing clear direction for multiple test teams, both internal and external to deliver a clear and consistent vision for functionality, internal and platform holder standards, compatibility and QA localisation.
  • Continually seek opportunities for improvement in current processes
  • Develop a roadmap for building required test expertise where necessary. Working with Production, HR and Project Leads to ensure QA recruitment needs are clear and fulfilled at all times
  • Building and fostering good working relationships with other internal studios and outsourcing partners to ensure necessary support functions are in place e.g. compatibility testing, standards compliance.
  • Usage of bug tracking tools to analyse and understand key metrics to inform stakeholders and facilitate decision making at all levels.
  • Coach and manage your direct reports, providing clear objectives to ensure they reach their full potential as well as agreeing and actioning areas where support is needed.
  • Lead discussion in defining best practices for testing, testing processes and testing tools to ensure our teams are working as efficiently and effectively as possible
  • Knowledge sharing between Functionality, Technical, Network and Live Ops teams alongside development of relevant training programs.
  • Monitoring and administering of all contractor financials and reporting.
  • Hosting and attending relevant QA conferences, including championing standards and best practices to educate and inspire other studios.

The candidate must have:

  • At least 6 years’ experience in test roles in total.
  • With a minimum of 3 years’ experience and 2 shipped titles from start to finish in a leadership role working alongside development teams
  • Strong leadership and organizational skills with the ability to inspire others
  • Familiarity managing multiple on site and external test teams
  • Proven experience hiring, training and mentoring other senior team members to build a strong team around them
  • A proven background in Mobile Quality Assurance.
  • An excellent understanding of Apple and Google Play Store standards and submission processes
  • Able to show a strong understanding of networking concepts and relevant testing requirements and tools
  • Experience using test automation systems (either off the shelf or custom) and involvement in helping define usage and drive adoption
  • Experience with Live Operations and games as a service from a Quality Assurance perspective.

Should also possess some of the following:

  • Shipped single and multiplayer games
  • Understanding of SCRUM/Agile and history structuring test teams to support these methodologies
  • Use of BI/Analytics in game development and relevance to testing and test coverage
  • Experience with In App Purchasing processes, both Google Play store and Apple. Knowledge of Chinese payment platforms also a benefit.
  • Understanding of technical and performance requirements of all platforms with experience creating strategies to assess and adapt to these accordingly
  • Play testing and Usability testing experience including methods for capturing actionable data
  • Administration experience of JIRA bug tracking databases including setup of workflows relevant for their teams
  • A good working knowledge of MS & Google office applications and tools
  • Use of Test Case Management software
  • Experience supporting online services with related release cycles, interactions with CS/GM teams, etc.
  • Experience working closely with build and release teams including use of version control systems.
  • A good understanding of all phases of development and test, from prototyping to soft launches to worldwide launches
  • Experience in Quality Assurance in shipping titles on consoles and/or PC


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